CrabTree - Finish Reports in Half the Time

1. Introduction

Welcome to CrabTree ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (crabtree.app) or use our home inspection report drafting services.

2. Information We Collect

We collect information to provide and improve our Services:

Personal Information: When you sign up for early access or a trial, we collect your Name and Email Address.
Usage Data: We automatically collect data on how you interact with our site, including IP address, browser type, device info, and pages visited.
User Content: Photos, notes, and other data you upload for the purpose of generating inspection reports. This data is processed specifically to provide the service.
Cookies & Tracking: We use cookies and similar tracking technologies (such as Facebook Pixel and UTM parameters) to track activity and attribute marketing campaigns.

3. How We Use Your Information

We use your data for the following purposes:

Service Delivery: To generate AI-assisted narratives and manage your account.
Communication: To send you welcome emails, product updates, and administrative alerts (via our provider, Resend).
Improvement: To analyze usage patterns and improve our AI models and user experience.
Marketing: To measure the effectiveness of our advertising campaigns (e.g., attributing sign-ups to specific ads).

4. Data Sharing and Third Parties

We do not sell your personal data. We share data only with trusted service providers necessary to operate our business:

Vercel: For hosting and infrastructure.
Resend: For sending transactional and marketing emails.
Meta (Facebook): For advertising analytics and conversion tracking.
Legal Requirements: We may disclose data if required by law or to protect our rights.

5. AI and Data Processing

Our service utilizes Artificial Intelligence (AI) to draft reports. Photos and notes you upload are processed by our AI models. We implement strict controls to ensure this data is isolated and used primarily to generate your specific outputs. You retain ownership and control over the final report content.

6. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including the right to access, correct, or delete your information. To exercise these rights, please contact us at crabtree@madememagical.com.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: crabtree@madememagical.com